10:28 PM
Pune, Maharashtra – Lead a team as well as be an individual contributor having advanced knowledge within the discipline and be a change agent. In a customer-facing environment, drive cross-application implementation and testing of customer configurations. The individual will provide testing support to customers, status reporting to the customers, management, and the implementation leads. This position had a direct contact with clients requiring exceptional customer management skills. Have you ever worked in a dynamic work environment where change is constant and accuracy is essential? Do you have payment industry or overall payment processing knowledge preferably switching knowledge? Are you a high-energy, detail-oriented and driven individual with the ability to excel? Role . Work closely with development and client teams to configure the system to achieve the client objective while adhering to project and application guidelines. Ensure timely and accurate communications to client and client teams. Ensure methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary. Comprehend technical specifications required to support customer configurations. Define, create, maintain and document standard and non-standard key customer processing implementation processes to advance the capability of the team. Execute extensive and comprehensive initial end-to-end system impact analyses. Handle multiple key customer implementation projects in parallel, including key implementations (key customers, key markets, key services / products. Deliver standard through complex configuration implementation activities ensuring quality and reliability of the implementations. Escalation on-call support Infrequent domestic and international travel All About You Strong understanding of payment processing systems, formats and associated customer host interface Implementation services and principles. Strong understanding of transaction lifecycle for payment brands Must be high-energy, detail-oriented, and proactive Strong written and verbal communication skills Ability to interact well with the customer Ability to work in a team environment Ability to manage change in a technical work environment Self-starter with a desire to learn independently Ability to manage in a global environment… – Permanent – Full-time
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Implementation Lead
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