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JPMorgan Chase – Bangalore, Karnataka – Roles & Responsibilities of a Team Leader · Have Complete end to end Process Knowledge & emerge as the SME for the process · Maintain intraday and EOD checklists to ensure key deadlines are monitored · Workflow Management · Check/Verify the task done by the team. · Ensure that all audit trails as required by the function are verified and stored appropriately · Work closely with counterparts in donor location to ensure smooth functioning of the process. · Respond to routine questions/complaints or queries, both from Team Members & Counterparts at Partner Locations. · Keeps records of both problems and resolution, and escalates issues to the correct department or responds within established timeframes · Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time. · Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Process Manager · Participate actively in council activities. · Drive Zing within the Process & ensure that the Zing Matrix covers all aspects of Production & enables a Fair Assessment of the Team Members · Ensure that the Team Members process the Day to Day work as per the SOPs. · Ensure that the Latest Process Updates/Changes are communicated to & understood by all Team Members · Escalate any Matter of Concern to the Process Manager on an Immediate basis · To Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring up the performance levels. · To Conduct Team Meetings / Reviews Periodically and provide feed back to line manager. Qualifications Qualifications Graduate/Post Graduate Minimum one year of supervisory experience unless an internal candidate Proven team leading ability (back up for TL in case of internal) Ability to understand and generate MI Good Coaching skills Good Presentation ability Good written and verbal communication Good at application of MS office tools Ability to work in night shifts Ability to keep team members engaged and motivated in a volume driven environment JPMorgan Chase is an equal opportunity and affirmative action employer M/F/D/V… – Permanent – Full-time
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Specialty Ops Team Leader
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